Your information
Privacy notice
Last updated 10 July 2026
Millers Café is responsible for the personal information described in this notice. You can contact us at help@millers.cafe, by phone on 01472 828600, or at 55 Brigsley Road, Waltham, Grimsby, DN37 0JZ.
What we collect
- Contact details, such as your name, email address and phone number.
- Order and booking details, including dates, times, items, delivery address, requests and status history.
- Account details you choose to save, such as a preferred order type and delivery address.
- Payment references and payment status. Card details are entered on Stripe’s hosted checkout and are not stored by this website.
- Security and service data needed to prevent abuse, diagnose faults and operate the site.
- Aggregated first-party activity counts, such as page, route and checkout-step totals. These counters do not store an advertising identifier or your contact details.
If you choose to provide allergy, health or access information, please include only what the team needs to handle your request safely.
Why we use it
| Purpose | Basis |
|---|---|
| Handle orders, payments, delivery, booking requests and customer support. | To take steps at your request and perform our agreement with you. |
| Keep records required for accounting, tax, disputes and legal compliance. | Legal obligations and legitimate interests in running the business. |
| Protect accounts, payments and services from fraud, abuse and technical failure. | Legitimate interests in keeping customers and the service secure. |
| Use optional allergy, health or access details you provide to handle your request safely. | Your consent. Where notes reveal health information, we rely on your separate explicit consent. Vital interests would apply only in a life-critical situation where you are physically or legally unable to consent. |
| Measure aggregated use and improve the ordering and booking journeys. | Legitimate interests in understanding and improving the service. |
We do not sell personal information and do not use it for third-party advertising.
Who receives it
Only staff and service providers who need the information receive it. Current providers include Cloudflare for hosting, security and data storage; Stripe for payments; and Resend for transactional email. Delivery details may be shared with the person fulfilling your delivery. We may also disclose information where the law requires it or to establish or defend legal claims.
Some providers may process information outside the UK. Where that happens, the provider’s applicable legal transfer safeguards are used. Contact us if you want more information about a relevant safeguard.
How long we keep it
We keep information only while it is needed for the purposes above. The period depends on whether a record is needed to fulfil a live request, maintain an account, meet accounting or legal duties, resolve a dispute, prevent abuse, or maintain a necessary backup. When it is no longer needed, it is deleted or anonymised. You can ask about the period that applies to a particular record.
Cookies and storage on your device
The site uses only service storage needed for requested features: a secure account-session cookie after sign-in, local storage for an order basket and menu preference, an offline cache of public site files, and security technology used by Cloudflare Turnstile. The admin page keeps an entered admin token in session storage for the current browser tab. The site does not set advertising cookies. Clearing site data removes local preferences and cached files and may sign you out.
Your choices and rights
Depending on the circumstances, you may ask for access to your information, correction, deletion, restriction, portability, or object to processing based on legitimate interests. You may withdraw consent for optional sensitive information, although that can mean we cannot safely fulfil the related request. These rights can have legal limits.
You have the right to object to processing based on our legitimate interests. Email help@millers.cafe to make a request. We may need to verify your identity.
If you are unhappy with our response, you can complain to the UK Information Commissioner’s Office through ico.org.uk.
Changes
We will update the date above when this notice changes materially. Please review it when you use the service.