Help with a change

Cancellations and refunds

Last updated 10 July 2026

For the fastest help, call 01472 828600. You can also email help@millers.cafe. Include the order or booking reference and the email address used.

If Millers Café declines or cannot fulfil a paid order

A full refund is initiated to the original payment method. This also applies when a delivery order cannot be accepted after an outside-area review. Stripe and your bank control how long the credit takes to appear; it may not be immediate.

If you want to cancel or change an order

Contact the café immediately. Food is prepared to order and can be perishable, so a change-of-mind cancellation may not be possible once preparation has begun or resources have been committed. If the order has not entered preparation, the team will confirm whether it can be changed or cancelled and whether a full or partial refund is available.

If something is wrong

Contact us as soon as reasonably possible if an order is missing, incorrect, unsafe, damaged or not of satisfactory quality. Keep the food and packaging where safe to do so, and provide the reference plus a clear description. We will assess the issue and offer the appropriate remedy, which may be replacement, price reduction or refund. This policy does not limit statutory rights.

Duplicate or failed payments

If Stripe shows a payment but the website does not show a completed order, do not repeatedly pay. Contact us with the approximate time, amount and payment email. A temporary bank authorisation may disappear automatically; a captured duplicate payment will be investigated and refunded where confirmed.

Booking requests

Booking requests currently have no online charge. You can cancel or request a different time through your account, by phone or by email. A submitted request is pending until the café accepts it, so please check its current status before travelling.

Refund destination

Card refunds are returned to the original payment method. We do not ask for card details by email. If the original method is unavailable, contact us so the correct secure process can be agreed.